Job Description
Position Overview: The Call Center Agent plays a key role in representing the school to prospective and current students, focusing on driving inquiries, converting applications, and fostering student retention. This position involves high-touch, inbound and outbound communication through phone and email, with the primary goal of delivering an outstanding student experience. The ideal candidate will demonstrate exceptional customer service skills and professionalism in every interaction. The Call Center Agent will work both independently and collaboratively with team members, staff, and administrators to meet goals.
Key Responsibilities:
Provide excellent customer service to attract and retain students while meeting deadlines.
Communicate with students via phone and email, effectively highlighting the features and benefits of the school.
Gain familiarity with recruitment events such as information sessions, orientations, and registration events.
Occasionally assist students with course selection and registration processes.
Offer guidance regarding financial aid status and advise students on next steps.
Understand and explain the school's financial process, including payment procedures.
Use multiple systems and tools to update student information and track progress, including VPNs, financial, and student information software.
Navigate through different systems and emails to gather information and provide timely updates to students.
Attend remote training sessions to stay up-to-date on new programs and services.
Foster a professional, welcoming environment for fellow employees, students, and guests of the institution.
Follow instructions accurately and be open to receiving feedback and coaching.
Complete additional duties as assigned.
Qualifications & Experience:
Associate degree or 24 college credits, or at least 1 year of experience working in an educational setting (preferably in admissions, registration, financial aid, or student records); or 3 years of relevant experience.
Proficient in computer systems and technology.
Preferred Skills:
Experience in recruiting, sales, management, or knowledge of higher education is a plus.
Strong written and verbal communication skills.
Goal-driven, self-motivated, and skilled in customer service and relationship building.
Understanding of the Family Educational Rights and Privacy Act (FERPA) and a commitment to confidentiality.
Ability to manage multiple accounts and maintain accurate documentation.
Capability to build relationships with students and recommend programs that align with their career and personal goals.
Employment Type: Part-Time
Salary: $ 15.00 16.00 Per Hour
Job Tags
Hourly pay, Part time, Remote work,