Job Description

100% Telecommute

• As a member of the Optum Rx Clinical Engagement Solutions team, the Capability Manager will play a key role in managing and optimizing member and provider communications across multiple channels.
• This role supports the strategic execution of omnichannel communications, ensuring compliance, operational excellence, and member/provider engagement.

Responsibilities:
Oversight and management of omnichannel communications for both member and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
Oversee daily monitoring and issue resolution across all communication channels
Manage the deployment of client-driven and regulatory communication updates across all supported channels
Partner with internal governance, legal, and compliance stakeholders to ensure all communications meet required standards and regulations
Partner with technology teams, supporting enhancements to communication capabilities and platform improvements
Manage relationships with multiple vendors to ensure quality, timeliness, and compliance

Ideal Background:

• The ideal candidate will bring deep experience in the print communications industry and demonstrate a strong understanding of digital channels such as email, SMS, and automated voice.
• They must have the ability to manage multiple complex projects, collaborate across teams and vendors, and thrive in a fast-paced, results-oriented environment.
• We are looking for a highly motivated, roll-up-your-sleeves self-starter with a passion for communications and a drive to deliver impactful solutions.

Required Qualifications:
5+ years of experience in omnichannel communication operations or related project management
3+ years of experience in healthcare, PBM, or regulated industries
Demonstrated ability to be flexible and work with ambiguity; self-starter
Strong background in print communications and production processes
Experience with digital communication channels (email, SMS, etc.)
Proven ability to manage multiple projects and priorities in a dynamic environment
Proficient with MS Excel, PowerPoint, Word, Outlook, and Teams

Preferred Qualifications:
Proficient in Adobe Acrobat Pro and InDesign
Familiarity with healthcare regulations (ex. CMS and State) and TCPA
Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc )
Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes
Excellent presentation, time management, organizational, prioritization, and communication skills
Demonstrated success in vendor management and cross-functional collaboration

Required Skills : Project Management

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No

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