Job Description

Who is Sana Labs?

At Sana Labs, we are the global leaders in applying AI to revolutionize corporate learning. Our innovative platform, Sana, transforms learning experiences from ad-hoc and unengaging to continuous, delightful, and personalized. We proudly serve leading Fortune 500 and 2000 companies, making a tangible impact on their learning and development initiatives.

Why we need you

We are seeking a Communications Project Coordinator who will play a pivotal role throughout the customer journey at Sana. You will be responsible for planning, creating, and updating clear and engaging communications and content for our customers and community. In addition, this role includes participating in and following up on project kick-offs, onboarding clients, and supporting projects until they go live, ensuring that every customer receives support that is proactive, responsive, and effective. Working closely with Sana experts overseeing projects, you'll assist with problem-solving, stakeholder management, and have the opportunity to guide junior coordinators.

Key tasks

Community Communication: Plan and execute monthly and weekly communication strategies, ensuring timely and effective dissemination of information to our community.

Help Center & Knowledge Hub: Take partial ownership of our help center, where you will be writing, reviewing, and allocating articles. You will also develop and update content within the knowledge hub to keep content current and relevant.

Course Development & Product Updates: Build and update community courses, coordinating with product teams to communicate updates clearly to the community and customers.

Events and Webinars: Support the organization and scheduling of events and webinars, ensuring they align with our communication goals.

Customer Communication & support: Ensure that new content and updates are shared with customers through appropriate channels, and if needed support our existing customers with product related questions.

Project Coordination: Proactively follow up on plans, schedule meetings, prepare agendas, and mentor junior coordinators. Troubleshoot, report bugs, and collect product feedback.

Key Skills

• Exceptional written and verbal communication skills

• Proactive taking initiative and managing expectations

• Strong organizational skills

• Team leadership and mentorship

You'll also need a flexible and quick mind to learn quickly how Sana works and be able to answer customer questions autonomously if necessary

Must-haves

• 2+ years in project management, support, or client-facing roles.

• Strong management and coaching background (5+ years)

• Ability to think both critically and creatively, work to deadlines and iterate on feedback quickly

• Native-level fluency in English

• A growth mindset and a coaching attitude

• Willingness to work with a wide variety of subjects

How we'll work together

Hopefully, on an ongoing basis! There are plenty of projects to work on (50+), and we're adding more all the time. If you happen to be in Stockholm, where we're located, we'd love to say hi! We'll start with a single course assignment and go from there.

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Screening Questions

1. Describe your experience, particularly in relation to customer journeys and project coordination in the following: Content Writing and Strategy, Project Management, Coordinating with stakeholders, Troubleshooting with clients and Coaching.

2. Describe your approach to planning, writing, and updating customer-facing communication to ensure it is accurate, engaging, and aligned with organizational goals. How do you prioritize topics, collaborate with stakeholders, and measure effectiveness?

3. Provide an example of a time you were proactive and took initiative to drive change, either big or small. What were your actions and the outcome? If possible, relate your example to communication, project coordination, or improving customer experience.

4. How comfortable are you working in a tech-driven environment? Share examples of how you've adapted to new technologies or platforms in past roles. You'll get onboarding, but a degree of technical ability is crucial. Coding skills are not required.

5. Are you able to have a response time of 1-2h (ideally less than 1h) during regular working days for email and Slack messages?

Notes for Screening:

The ideal candidate:

Highly communicative, proactive, and creative professional who excels in fast-paced, dynamic environments with multiple simultaneous projects. They possess strong written and verbal communication skills, demonstrate flexibility in managing shifting priorities, and have a high willingness to learn new tools and approaches. This person is self-motivated, takes initiative, and can translate complex information into clear, engaging messages for diverse audiences. They are timely in meeting deadlines, skilled at juggling multiple tasks, and adept at prioritizing and structuring their work for maximum efficiency.

Key qualities:

• Strong communicator (both written and verbal)

• Timely and reliable in meeting deadlines

• Proactive and takes ownership of projects

• Creative in problem-solving and messaging

• Flexible and comfortable with change

• Strong prioritization and organizational skills-able to structure and manage multiple tasks at once

• Eager to learn and grow in the role

Screening

• High english proficiency

• Education (Communications, Marketing, PR, Journalism, Business, or similar field preferred.) and/or relevant job experience (Experience working in fast-paced, dynamic environments; and/or coordinator, communications, project management etc)

• Technical/computer proficiency; feel like this ties to the learning curve of understanding the platform, so would be nice to have someone a bit tech-savvy.

• Any examples of organizational skills, creativity, teamplayer, proactiveness or just passion/fire to learn.

- Min PAY rate: 73.41 PLN/hr

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