Job Description

About Devpost

Devpost's mission is to inspire the world's developers to build great software. Developers consider us their go-to site for discovering and competing in the world’s software competitions (hackathons) both inside and outside of their organizations. Millions use Devpost to learn, be creative, collaborate, and earn prizes and recognition.

Customers who trust us to inspire developers include Amazon, Google, Microsoft, Meta, Docusign, Snap, many startups, non-profits, and more.

About This Position

As part of the Project Management and Customer Success team, you will be a key contributor to delighting customers and running hackathons. The employee will plan and manage unique hackathons with a variety of clients, adapting to their goals and initiatives. They'll play an important role in ensuring customer success and creating hackathon experiences for Devpost users.

Responsibilities:

• Serve as the primary point of contact for a portfolio of customers ranging from small to large high-profile organizations.
• Onboard and train customers to use the Devpost platforms.
• Engage with customers to assess their satisfaction, usage, and identify opportunities for expansion across both Devpost platforms.
• Create and execute internal and customer-facing project plans covering the set-up, implementation, execution, monitoring, and closing of hackathons.
• Develop reports and insights for customers that align with their goals using data.
• Frequently coordinate with sales, marketing, developers, and user support to ensure successful customer and hackathon outcomes.
• Create and review website copy and other deliverables related to hackathons.
• Use the Devpost platforms to create and manage hackathon content.
• Over time, become a hackathon expert and advise customers on best practices.
• Handle various hackathon-related administrative tasks and ensure task deadlines are met.
• Create and/or improve processes and best practices related to customer and hackathon management.

Requirements:

• Have 2 - 5 years experience of customer success or client-facing project management experience.
• Excellent written and verbal communication skills, with the ability to make clients feel comfortable and receptive to suggestions.
• Passion for helping others and a strong enjoyment of managing projects and exceeding client expectations.
• Adaptability to schedule changes and stressful situations, with the ability to de-escalate effectively.
• Responsible, detail-oriented, and well-organized, with a knack for keeping others organized.
• Work well with remote teams and are loved by people who have worked with you.
• Have the ability to thrive in a startup culture where priorities are clear but freedom is given to own your own work.
• Eager and able to learn new platform features and technical skills to support client needs, including troubleshooting and implementing custom solutions.

Bonus Points:

• Experience with Clickup, Discord, Slack, Google Analytics, CSS, Google Docs and Sheets.
• Familiarity with technical language to be able to communicate effectively with our clients and hackathon participants.
• Experience as a high touch customer success manager at a Saas company.
• Experience managing or participating in hackathons.

Perks:

• Salary is commensurate with experience.
• Stock options.
• Full health, vision, and dental.
• $2K annual personal education and conference budget.
• Vacation when you want it.

If this sounds like the perfect fit for you, please send us your resume and a cover letter telling us why you'd be a great candidate.

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