Job Description

Our product is our people, and we're committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you're doing valuable work and discovering something new daily—even if you have a tenured career?  You're a TruePointer if you're nimble and committed to delivering excellent client service and meaningful results!       

You'll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.    

We've had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.      

Candidates   MUST RESIDE in Dallas, Austin or San Antonio.  

Responsibilities  

• Provide exceptional client service through strategic counsel, insightful recommendations, and proactive problem-solving 

• Build and maintain strong, multi-level client relationships grounded in trust, responsiveness, and value 

• Serve as the daily client lead, addressing needs thoughtfully and ensuring high-quality service delivery 

• Develop and execute strategic programs that align with client business and marketing goals, driving measurable impact 

• Deliver persuasive, high-quality written and verbal content tailored to client objectives and audiences 

• Create compelling positioning and messaging that elevates client brands and communicates value effectively 

• Bring a big-picture perspective to client programs, anticipating challenges, planning for outcomes, and steering teams toward meaningful results 

• Secure media opportunities bringing a strong awareness and understanding of the media landscape

• Support clients during crisis situations with clear, concise strategies and recommendations

• Act as a central point of contact for account health, demonstrating an ability to handle challenging client and employee situations and up-level concerns

• Oversee client budget and monthly billing. Provide strategic counsel to clients for budget forecasting 

Team Development & Internal Agency Focus  

• Build and lead a high performing, engaged team that is positive, professional, and aligned for success 

• Ensure clarity around team roles, expectations, and goals through regular communication 

• Continuously assess talent and provide timely, effective coaching and feedback to support growth 

• Manage staffing to maintain optimal coverage, skill sets, and utilization across accounts 

• Take ownership of account team performance, ensuring excellence in all work delivered 

• Collaborate with Operations to strengthen agency systems, processes, tools, and standards 

• Drive new business efforts and contribute to strategic account planning, including team structure, financials, and growth goals 

• Identify opportunities to expand existing client relationships through additional agency services 

• Represent the agency and/or clients at key industry events to enhance visibility and relationships 

• Lead and contribute to agency training programs, mentoring others with a focus on development and advancement 

Qualifications  

• Excellent communication, problem-solving, and client service skills 

• Expert in strategy, media relations (consumer and B2B), and crisis management 

• Strong editor and writer with the ability to provide clear, strategic direction 

• Experienced spokesperson or skilled in media training senior executives 

• Proven ability to lead and manage large, integrated campaigns and high-impact media events 

• Effective project and team manager with experience empowering and mentoring teams to deliver results 

• Excellent verbal communicator with the ability to counsel clients, pitch ideas, and present with influence 

• Experienced in workflow and project management, with attention to detail and quality execution 

• Background includes work with both lifestyle brands and B2B companies 

• Bachelor's degree and 10+ years in a communications role (agency experience required) 

Operational Requirements

• This role will report directly to the president of the company. 

• Manage the Marcom team. All marcom employees roll up to Director 

• Review, approve, and sign off on all marcom clients' marketing plans and manage them (including key metrics and financials)

• Create an overall marcom plan with key metrics in coordination with leadership 

• Manage client accounts, client satisfaction/service, and key metrics/impact 

• Manage budgets and key financial metrics 

• Manage time tracking, utilization, and capacity for each marcom employee

• On an ongoing basis, proactively make strategic recommendations and problem-solve for all account areas 

• Partner with HR, Operations, and Digital Media teams to maximize agency success, ensure alignment, problem-solve, and effectively collaborate 

• Review, assess, and (when appropriate) revamp marcom processes, policies, project management, etc 

• Suggest and implement improvements 

• Deliver exceptional client service

• Provide strategic (including C-level) counsel and recommendations 

• Learn client accounts inside-and-out and ensure we are positioned as the client's most important external partner 

• Network internally with client account to expand our reach, influence, and "stickiness" 

• Provide recommendations to upsell and increase our existing clients' budgets

• Provide crisis management help as needed 

• Review all media outreach and influencer efforts 

• Secure key media, influencer, and other opportunities 

• Provide strategic project support and other help as needed 

• Coach, mentor, develop, assess, and support team with weekly 1:1s 

• Conduct quarterly business reviews of all clients 

• Be actively involved in hiring and employee retention 

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.  

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