Job Description

Description:


Remote - Time zone; East Coast/Central Standard Time/Pacific Daylight Time


Preferably with more than 3 years of experience, especially in finance, payroll, business process management, and supply chain.


3+ years' experience in process improvement, documentation, or operational support roles; experience in global or cross-functional teams is preferred.


Basic Qualification:
Bachelor's degree
OR
Associate's degree and 2 years of experience
OR
High school diploma / GED and 4 years of experience


Development of payroll process documentation with the ability to deliver high-quality process maps, assessments, and related business materials.
The primary responsibilities may include, but are not limited to, the following:
Support the mapping of payroll processes (both critical and non-critical) in accordance with agreed timelines, ensuring accuracy, consistency, and adherence to standard process mapping formats and guidelines.
Assist in the creation and facilitation of workshops with Subject Matter Experts (SMEs) to capture process details, validate flows, and document supporting information.
Development of opportunity assessment readouts based on the information gathered from SMEs and project stakeholders, highlighting potential areas for efficiency, automation, or standardization.
Support the capture of process performance metrics, partnering with project leads to align on definitions, tracking, and reporting.
Leverage AI tools such as ChatGPT or similar technologies to enhance documentation, generate structured materials, and support facilitation preparation.
Liaise with other members of the project team (e.g., Business Process Owners, Document Owners, SMEs, and Continuous Improvement Leads) to ensure documentation reflects end-to-end payroll operations.
Contribute to the review cycle, incorporating feedback and updates to finalize process maps and supporting documents.
Maintain accurate tracking of deliverables and provide regular updates to the project team and designated points of contact.
Requirements include:
Experience in process documentation and mapping (miro, Lucidchart, or equivalent) with the ability to deliver clear, high-quality materials.
Familiarity with payroll or HR/finance-related processes preferred, but not required.
Strong facilitation and collaboration skills, with the ability to engage SMEs across multiple regions and time zones (primarily virtual).
Sound organizational and project support skills, with the ability to manage multiple tasks and meet deadlines.
Proficient verbal and written communication, with attention to accuracy and detail.
Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with process documentation tools.
Demonstrated ability to apply AI tools (e.g., ChatGPT, other generative AI platforms) to streamline documentation, analysis, and preparation of facilitation materials.

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