Express Service Writer Job at Hodges Subaru, Ferndale, MI

WTMwNW9LRW1nRElMTUVDbGdwT2V1ZW1ZZmc9PQ==
  • Hodges Subaru
  • Ferndale, MI

Job Description

As an Express Service writer, you will own our customer’s experience in the express service lane. You are the first point of contact with our customers and will be well-versed in product offerings, technician scheduling and customer service. From greeting vehicle owners on the drive lane to explaining the repair process, our Express Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. At Hodges Subaru, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hodges Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer

  • Medical, Dental, and Vision
  • 401K plan
  • Paid holiday time off and vacation
  • Paid training
  • Discount for employee vehicle purchase
  • Family owned and operated
  • 1st Subaru store in the State of Michigan
  • Long term job security
Responsibilities
  • Responsible for writing service repair orders and minor estimates
  • Provide outstanding customer service
  • Maintain a professional positive attitude at all times
  • Ensure current knowledge on latest vehicle data and service issues as well as warranty procedures as required by the manufacturer and Dealership, including all training as assigned by management, web based, IDL, and off site as necessary
  • Handle all customers in friendly professional manner
  • Use proper techniques to find out customers’ concerns, diagnose problem and make recommendations for maintenance and service needs
  • Have understanding of and comply with Motor Vehicle Service and Repair Act requirements
  • Greet customers promptly and courteously
  • Answer phones as quickly as possible. If necessary obtain customers name and phone number to call back after their request has been researched. Call them back ASAP
  • Write repair orders, checking for additional service needs using vehicle history, visual inspection of vehicle
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, completely updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Job Tags

Full time, Immediate start,

Similar Jobs

Hold Brothers

Proprietary US Equities Trader/Active Job at Hold Brothers

About the Job: Hold Brothers Capital, LLC, is a FINRA Registered, SEC, Self-Clearing Broker Dealer. We strive to be a complete destination for traders looking to maximize their performance in todays financial markets. We trade the US Equity Markets only. Our proprietary...

Cloud Analytics Technologies LLC

Google Cloud ML Engineer Job at Cloud Analytics Technologies LLC

 ...and develop scalable chat Virtual Agent frameworks using Google Vertex AI (Agent Engine, ADK). Build, customize, and optimize chatbots and conversational...  ...extraction, response generation). Develop and maintain cloud-native chat Virtual Agent solutions using GCP services (... 

Careerscape

Content Writer Job at Careerscape

 ...and cloud computing industries. The Content Writer will work remotely with flexibility to manage their own schedule while meeting...  ...learning new industries quickly ~ Excellent grammar, editing, and proofreading abilities ~ Experience with SEO best practices and content... 

RR Donnelley

Proofreader Job at RR Donnelley

 ...behind-the-scenes team making everything run smoothly Job Description Shift:1st shift; Mon - Fri, 7 a.m. - 4 p.m. The Proofreader position is responsible for reviewing legal documents for grammar and verbiage corrections. *Identify and correct spelling,... 

Crystal Clear Building Services

Cleaners Part-Time Evenings Mon - Fri 6pm-9pm in Columbus Ohio Job at Crystal Clear Building Services

 ...seeking professional and detail-oriented Part-Time Cleaners to join our team in Columus Ohio. This position requires working evenings to maintain a clean and hygienic environment...  ...Flexibility to work part-time evening shift Reliable transportation to reach the job...