Job Description

I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for an: IT Operations Specialist Cleveland, Ohio - hybrid remote 6am-2:30pm or 11:30am-8pm Overview • Two weeks PTO • Approximately 3 days on-site, 2 days remote work-from-home • Anthem medical, Anthem dental, Anthem vision, life, 401k match, college tuition benefit program Position • Monitor IT infrastructure systems for alerts, anomalies, and incidents • Ensure timely detection and team notification of incidents • Prioritize alerts based on severity and impact • Initiate and manage escalation procedures • Coordinate with teams to resolve issues • Communicate status updates to stakeholders • Document alerts, incidents, and escalation actions • Improve operational workflows • Proactively identify potential issues • Minimize downtime for business continuity • Implement best practices for incident management • Participate in on-call rotations and incident response • Participate in post-incident reviews to report findings • Analyze incident trends and recommend improvements • Continuously improve alerting and escalation processes • Ensure compliance with IT policies and standards Required • IT operations • Problem-solving • Incident management • Organized, accountable • Escalation management • Criminal background check • Ability to document clearly and concisely • Knowledge of monitoring and alerting tools • Willingness to work flexible hours as needed • Ability to communicate complex technical information clearly • Commitment to continuous improvement in IT service delivery Next Step • Email your resume to Sean.Zetts@RiversideRecruiting.com Sean Zetts 440-447-0001 Riverside Recruiting Sr. Recruiter & President Sean.Zetts@RiversideRecruiting.com

Job Tags

Remote work,

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