Job Description
Title : IT Service Desk Analyst | Part time
Location : Minneapolis, MN
Job Type : Contract (6 months)
Compensation : $20 - $25 p/h
Industry: Consumer Food & Beverages
---
About the Role We are hiring an
IT Service Desk Analyst on behalf of a global leader in the consumer packaged goods industry. This organization is known for its commitment to innovation, operational excellence, and employee empowerment. The role is part of a centralized Global Shared Services team that supports enterprise-wide technology needs. As an IT Service Desk Analyst, you will play a key role in delivering high-quality, in-person technical support to employees at corporate headquarters.
Job Description As an IT Service Desk Analyst, you will provide Level 1 IT support in a fast-paced, customer-focused environment. You’ll troubleshoot hardware, software, and AV issues, resolve service requests, and contribute to process improvements that enhance the employee experience. This role requires strong communication skills, technical proficiency, and a proactive mindset.
Key Responsibilities: - Deliver in-person technical support for laptops, software, and AV equipment in conference rooms.
- Troubleshoot and resolve incidents and service requests efficiently.
- Provide exceptional customer service to employees across all levels.
- Monitor and manage escalations from external service providers.
- Maintain and update service documentation and standard operating procedures.
- Identify and lead process improvement initiatives to enhance service quality.
- Meet performance metrics related to service delivery and customer satisfaction.
Qualifications Required Qualifications: - High school diploma or equivalent.
- Minimum 1 year of experience in IT support or help desk environment.
- Technical Skills:
- Active Directory (AD)
- Computer Hardware Support
- Microsoft Office 365
- Working knowledge of:
- Microsoft Windows 11
- Microsoft Office Suite
- VPN and network connectivity
- Computer hardware and peripherals
- Cybersecurity fundamentals
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively.
- Organizational skills and adaptability to changing priorities. Preferred Qualifications:
- Associate’s degree or IT certification/accreditation.
- Experience with ServiceNow or similar ITSM platforms.
Benefits Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:
How to Apply Take the first step on your new career path!
To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! For questions or more information about this role, please call our office at (651) 772-9225.
Equal Opportunity Statement As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!
Job Tags
Contract work, Part time, Work at office,