Job Description

NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

***This is an onsite position.

***The max rate is -/hour.

System Admin Mid-Level Contractor Job Description EEM Support

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Required/Desired Skills

Skill Required /Desired Amount of Experience
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers	Required	5	Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams	Required	5	Years
Image or provision new equipment hardware & provide to customer	Required	5	Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests.	Required	5	Years
Follow asset management processes to ensure proper customer billing	Required	5	Years
Testing Intune processes for Tier 3 team & providing feedback	Required	5	Years
Test upgrades and software changes	Required	5	Years
Install software following security & internal processes	Required	5	Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond	Required	3	Years
Basic knowledge of Macintosh Apple devices with a willingness to learn	Required	3	Years

Questions

No. Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	All work must be completed on-site. Do you agree to this requirement?
Question3	What is your candidate's email address?
Question4	How soon can your candidate start if selected for this opportunity?
Question5	Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question6	Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question7	Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?
Question8	Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement?
Question9	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question10	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?

Job Tags

Hourly pay, For contractors, For subcontractor,

Similar Jobs