Job Description

The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience, such as check-in, check-out, and problem resolution. Additionally, they complete nightly reports and audits, and act as the “Manager on Duty” in the absence of a regular Manager. Responsibilities:

• Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values
• Perform calculations of all departments' daily work
• Complete daily reports – balanced to zero
• May assist in the analysis and interpretation of accounting records for use by management
• Follow all audit procedures as specified by the brand
• Act as night manager in the absence of the manager on duty; (ability to work unsupervised)
• Perform all duties as described on the Guest Service Associate job description
• Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager

Qualifications:

• Great communications. and excellent customer service skills are required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Requires a flexible schedule that allows for overnight shift hours
• Diploma or equivalent from high school is required; some college is desired
• Must be computer proficient; experience with accounting or reservation software is a bonus

About Company: In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Once a working-class neighborhood, Fishtown is now synonymous with the music, art, and culinary scenes. As a home and community pillar for generations, this beloved neighborhood spot is full of rich heritage and fascinating history. Lark manages unique properties across 27 states and 2 countries. We bring to life incredible stories in hotels, restaurants, bars, and events. We support the on-property team with centralized departments, regional operations teams, and third-party partners to leverage the best-in-class technology and ideas applied to smaller assets.

Job Tags

Flexible hours,

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