Job Description

About this opportunity:

GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent.

GoEngineer is seeking a motivated candidate that will provide operational support to our Subscription Renewal Team. Duties will include auditing renewal quotes, making phone calls to customers, and processing payments. This position requires an ability to manage a high volume of quote creation requests with exceptional attention to details. The individual will play an essential role in assisting the department with achieving monthly, quarterly, and annual renewal goals.

Your key contributions in this role will be:

• Work directly with the Renewals Team to aid in all customer related matters.
• Prepare and revise the renewal letters, quotations, and notifications.
• Contact customers directly to ensure the best contact received initial renewal notice.
• Proficiently process payments received by customers and submit orders to Order Management.
• Ensure CRM system is kept up to date with customer contact information as well as product and sales data.

We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply:

• Exceptional team player who enjoys assisting where needed and finding ways to help.
• Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations.
• Ability to be self-motivated, proactive, detail oriented, and adaptable.
• Strong organizational skills.
• Ambition to look for opportunities to expand the scope of the role and take on new projects.
• High school diploma or equivalent; bachelor's degree preferred.
• Proven customer service or support experience, preferably in a subscription service or similar industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical-thinking abilities.
• Empathetic and patient, with a passion for delivering top-notch customer service.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency with customer relationship management (CRM) software and support tools.
• Strong organizational skills and attention to detail.

More about what GoEngineer offers:

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Generous Benefits Include:

• Participation in GoEngineer's PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance policy; optional Supplemental Life available.
• Employer paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.

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