Job Description

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Solutions Coordinator is an entry-level contributor that is responsible for developing schedules and coordinating all necessary resources to ensure timely delivery of requests and orders as well as customer satisfaction. This role will act as the primary point of contact and an internal processes expert for the sales representatives and customers.

What you’ll do:

• Gain understanding of company operations and industry trends; assist with identification of potential process improvements.
• Develop in-depth knowledge of company products.
• Schedule tasks and coordinate with various team members to accomplish the results.
• Navigate the AS400 to find information for patterns, problems, the order or the job #
• Manage multiple projects and requests at once.
• Frequently communicate internal processes and terminology to sales team.
• Look for opportunities to improve current processes and applications.
• Maintain detailed project logs and provide timely project updates.
• With the support of leadership, work with manufacturing to achieve specified designs in production.
• Develop an understanding of how to design custom carpets across all Platforms to achieve the customer’s requirements.
• Responsible for reviewing/critiquing an order prior to order entry and verify order for accuracy.
• Coordinate existing and new hospitality accounts by assisting with the completion of hospitality estimate/contract packages, ongoing support of sales associates, and preparation of project proposals.
• Establish and maintain positive business relationships internally and externally to promote business goals.
• Perform other duties as needed.

What you have:

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 0-2 years’ relevant experience or equivalent education and/or experience.
• Knowledge of company products preferred.
• Strong customer service skills.

What you’re good at:

• Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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