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Job Summary:
IBM is a leading technology company dedicated to creating AI-powered, cloud-native software solutions. The Sr. Solutions Engineer will serve as a trusted advisor to customers, guiding them through their journey to achieve desired business outcomes while leveraging HashiCorp's offerings. This role involves collaborating with sales executives, driving customer success, and maintaining deep technical expertise in cloud and DevOps technologies.
Responsibilities:
• Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle.
• Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills.
• Understand the Customer’s Journey: You will guide customers through a value realization journey aligned to their strategic priorities, designing technical and business-focused solutions that drive adoption and growth.
• Prove Business Value: You will demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes.
• Contribute to Customer Success: You will regularly participate in activities such as customer QBRs, cadence calls, customer office hours, and advanced roadmap sessions.
• Drive Expansion and Adoption: You will seek to drive expansion within current product lines and promote the adoption of multi-product integrated solutions.
• Partner with Cross-Functional Teams: You will collaborate with teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey.
• Provide Authoritative Guidance: You will offer authoritative guidance on DevOps concepts, leveraging your strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Maintain Technology Expertise: You will establish and maintain a deep understanding of the HashiCorp portfolio, the partner ecosystem, and the competitive landscape.
Qualifications:
Required:
• 5+ years in a Technical Pre-Sales or Sales Engineering role, or equivalent experience - practitioners are appreciated as well.
• Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms.
• Proven experience with implementing software products or solutions in large and dynamic enterprise companies.
• Excellent verbal and written communication skills, with the ability to effectively convey complex technical concepts to diverse audiences.
• Demonstrated ability to analyze complex technical problems and develop innovative solutions.
• Experience working well in a highly dynamic team environment that focuses on providing above industry standard customer service.
• Proven ability to work cross-functionally with teams such as Product Management, Engineering, and Customer Success.
• Ability to travel as needed, with domestic and occasional international travel required.
Preferred:
• Master's Degree
• Knowledge of, and experience with, any of the tools in the HashiCorp portfolio.
• Relevant technical certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
Company:
IBM is an IT technology and consulting firm providing computer hardware, software, infrastructure, and hosting services. Founded in 1911, the company is headquartered in Armonk, New York, USA, with a team of 10001+ employees. The company is currently Public Company. IBM has a track record of offering H1B sponsorships.
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