Job Description

Req-ID: 788707
Client: State of North Carolina (NCDIT)
Role: System Administrator (Onsite)
Location: Raleigh, NC 27609
Duration: 06 to 12 Months
*** Webcam Interview Only ***

Required Skills (5+ Years):

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Use strong organizational skills to track onboarding & shipping activities based on customer requests.
• Follow asset management processes to ensure proper customer billing
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes
• Install software following security & internal processes
• Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
• Basic knowledge of Macintosh Apple devices with a willingness to learn

SCOPE OF THE PROJECT:
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

System Admin Mid-Level Contractor Job Description EEM Support

• Document work activities in ServiceNow
• Troubleshoot customer issues
• Provide instruction while troubleshooting for remote customers
• Assist with developing team processes & a knowledge base
• Work with vendors on warranty cases
• Collaborate with internal teams on technical issues
• Work on special projects as needed

Req-ID: 788709
Client: State of North Carolina (NCDIT)
Role: System Administrator (Onsite)
Location: Raleigh, NC 27609
Duration: 06 to 12 Months
*** Either Webcam Interview or In Person ***

Required Skills (3+ Years):

• Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
• Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
• Image or provision new equipment hardware & provide to customer
• Experienced in supporting mobile devices
• Experienced with supporting Apple devices
• Use strong organizational skills to track onboarding & shipping activities based on customer requests
• Document work activities in ServiceNow
• Testing Intune processes for Tier 3 team & providing feedback
• Test upgrades and software changes; Install software following security & internal processes
• Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base
• Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust
• Work with vendors on warranty cases Collaborate with internal teams on technical issues

SCOPE OF THE PROJECT:
This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.

We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

System Admin Mid-Level Contractor Duties EEM Support

• Follow asset management processes to ensure proper customer billing
• Provide instruction while troubleshooting for remote customers
• Work on special projects as needed

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