System Administrator- Senior (Onsite) Job at Serigor Inc., Raleigh, NC

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  • Serigor Inc.
  • Raleigh, NC

Job Description

Job Title: System Administrator- Senior (Onsite)

Location: Raleigh, NC

Duration: 12+ Month



Job Description:

This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.

Responsibilities:

  • We need this position that provides desktop support to the 14 agencies that utilize our service.
  • This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
  • This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories.
  • We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of client.
  • The client Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

Skills:

Skill

Required/Desired

Amount

of Experience

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Required

3

Years

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Required

3

Years

Image or provision new equipment hardware & provide to customer

Required

3

Years

Experienced in supporting mobile devices

Required

3

Years

Experienced with supporting Apple devices

Required

3

Years

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Required

3

Years

Document work activities in ServiceNow

Required

Testing Intune processes for Tier 3 team & providing feedback

Required

3

Years

Test upgrades and software changes; Install software following security & internal processes

Required

3

Years

Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base

Required

3

Years

Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust

Required

2

Years

Work with vendors on warranty cases Collaborate with internal teams on technical issues

Required

Job Tags

Contract work,

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