Job Title: System Administrator- Senior (Onsite)
Location: Raleigh, NC
Duration: 12+ Month
Job Description:
This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.
Responsibilities:
Skills:
| Skill | Required/Desired | Amount | of Experience |
| Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers | Required | 3 | Years |
| Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams | Required | 3 | Years |
| Image or provision new equipment hardware & provide to customer | Required | 3 | Years |
| Experienced in supporting mobile devices | Required | 3 | Years |
| Experienced with supporting Apple devices | Required | 3 | Years |
| Use strong organizational skills to track onboarding & shipping activities based on customer requests | Required | 3 | Years |
| Document work activities in ServiceNow | Required | ||
| Testing Intune processes for Tier 3 team & providing feedback | Required | 3 | Years |
| Test upgrades and software changes; Install software following security & internal processes | Required | 3 | Years |
| Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base | Required | 3 | Years |
| Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust | Required | 2 | Years |
| Work with vendors on warranty cases Collaborate with internal teams on technical issues | Required |
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