Job Description

🌟 We're Hiring: Bilingual Remote Customer Service Representative! 🌟

We are seeking a dedicated and customer-focused Bilingual Remote Customer Service Representative to join our team. The ideal candidate will have strong communication skills in both English and Spanish, along with a passion for providing exceptional service to our clients.

Remote Customer Service Representative (CSR) – East Coast (Maximus)

Location: Remote – Must reside on the East Coast (and work EST hours)

Pay Rate:

• $17/hr – English, Haitian Creole, or Spanish (no differential)
• $18/hr – Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian, and other Asian dialects

(Candidates must be fluent in reading, writing, and speaking their designated language )

Schedule:  Monday–Friday, 8:30 AM–6:00 PM EST | Saturday, 10:00 AM as scheduled
Type:  Full-time, Remote

Position Overview

Maximus is hiring  Remote Customer Service Representatives (CSRs) to support the  New York Medicaid CHOICE Project , providing enrollment and managed care assistance to program participants. This role is fully remote but limited to candidates living on the East Coast due to required  Eastern Standard Time (EST) working hours.

As a CSR, you will handle inbound calls, educate clients on healthcare plan options, proces s enrollment forms, and deliver exceptional customer service to individuals seeking Medicaid information or assistance.

Key Responsibilities

• Inbound Call Handling:  Respond to incoming calls regarding enrollment services and Medicaid-related inquiries.
• Customer Assistance:  Provide accurate information, mail requested materials, and refer callers as necessary.
• Client Education:  Explain managed care concepts and assist clients in understanding and selecting appropriate health plans.
• Form Management:  Receive, sort, and review enrollment/disenrollment forms for completeness and accuracy.
• Data & Compliance:  Maintain current knowledge of New York Medicaid CHOICE policies, procedures, and system requirements.
• Issue Escalation :  Identify and escalate complex or unresolved issues to the Central Operations Supervisor.
• Collaboration:  Support the call center team by handling overflow call volumes and participating in managed care education initiatives.
• Other Duties:  Perform additional tasks as assigned by supervisors or management to support operations.
• Availability :  Work occasional Saturdays as required.

Technical Requirements (BYOD – Bring Your Own Device)

To qualify for remote work, candidates must meet the following equipment and connectivity standards:

• Computer :  Windows 10 or MacOS Catalina (10.15) or newer (up to MacOS 12.5).
• Headset :  USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not allowed).

• Internet:

  Minimum speed: 25 Mbps download (single user) / 50 Mbps download (shared connection)
• Upload : 5 Mbps required, 10 Mbps preferred
• Wired connection to router ( Category 5 cable). Mobile hotspots are not permitted.
• Devices Not Permitted:  Chromebooks and tablets.

Qualifications and Skills

• Education :  High school diploma or equivalent required.
• Experience :  Minimum of 2 years in customer service or public-facing roles, preferably within a call center or human services environment.

• Technical Skills:

  • Proficient with computer systems and capable of learning new software quickly.
  • Strong typing skills and ability to navigate multiple screens efficiently.
• Soft Skills:
  • Excellent verbal and written communication skills.
  • Ability to follow directions and handle multiple tasks simultaneously.
  • Courteous and professional demeanor when interacting with clients.
  • Reliable attendance and punctuality — strict adherence to work schedules.
  • Positive, “can-do” attitude and willingness to support teammates.

Why Join Maximus?

• Opportunity to make a meaningful impact by assisting individuals with Medicaid enrollment and managed care decisions.
• Work remotely with flexibility and autonomy, while remaining part of a supportive and mission-driven team.
• Gain valuable experience in customer service, healthcare, and government program operations.

Job Tags

Permanent employment, Full time, Remote work, Monday to Friday, Saturday,

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